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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cassi Smith

Cassi Smith

September 13, 2024

5  out of  5
rating by Cassi Smith
"Recently switched to State Farm from Progressive for my auto & home insurance. John is GREAT! I’ll be paying almost half the price I was before AND have more coverage. Super helpful, made the transition easy, and it was great talking to a fellow Michigander. I highly recommend."
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Kara DeVries

June 21, 2024

5  out of  5
rating by Kara DeVries
"I would definitely look into State Farm. John helped me so much on saving with a bundle so very happy with the results. Had a great experience."
We responded:
"It's great to hear you have had a great experience Kara! We look forward to continuing to serve you. - Alex"
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Justin Andesrson

June 14, 2024

5  out of  5
rating by Justin Andesrson
"My agent Alex Shattuck as well as John, who often is the one who answers when I call with questions or when Alex is busy with one of his other clients are incredible. They have worked with me every step of the way. I had a problem where I let my policy lapse while I had some repairs done to my vehicle (I only had PLPD) so I wasn't able to drive my car so while getting repairs done forgot to let them know why I let my policy lapse. Once my repairs were completed Alex and the rest of the team there were very understanding and had my policy back up and everything restored to normal like it never happened within a matter of an hour. And most of that time was me transferring money to make my monthly payment. I'd also like to add because my policy technically lapsed, they needed a few signatures to complete the new policy. I kept getting stuck for some reason, but once again Alex, John, and Kaitlin made it easy for me, and found the help # I needed to get the signatures done entered into the computer under my file on time to help ease my worries as well as avoid occurring any possible late fees. Thanks you guys you do an amazing job, and I'm so glad to be lucky enough to have you all on my team."
We responded:
"Justin, as a business owner this is the type of feedback i love to hear. WE are the lucky ones to have you apart of our customer family. Thank you! - Alex"
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Becky Beckett

May 21, 2024

5  out of  5
rating by Becky Beckett
"John was able to save me a bundle on my new vehicle & renter's insurance. I am so pleased with the timely and pleasant service provided at State Farm. And I am shocked at how affordable it could be to fully cover a new vehicle! I plan to do more business with John at State Farm in the future."
We responded:
"We appreciate this Becky! I'm glad John was able to save you money while also providing you with great service. Thank you for the review! - Alex"
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Britanie Way

May 21, 2024

5  out of  5
rating by Britanie Way
"10/10! Friendly staff and very helpful!"
We responded:
"Thank you for leaving 5 stars Britanie! - Alex"
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Jeff Mueller

May 21, 2024

5  out of  5
rating by Jeff Mueller
"I worked with John B to transition my coverage over. Not only did he save me $$$ but also made the process quick and painless. I appreciate you sir!"
We responded:
"I will be sure to share this feedback with John! Thank you Jeff, we appreciate you trusting our agency with your insurance. - Alex"
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Hannah Beckett

May 21, 2024

5  out of  5
rating by Hannah Beckett
"I highly recommend working with John at the Dewitt location! He is knowledgeable, easy to talk to, and will take the time to make sure he answers all of your questions as well as save you as much money as possible."
We responded:
"Thank you Hannah! We think John is great too. We appreciate you trusting our agency with your insurance needs. - Alex"
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Vicki

May 21, 2024

5  out of  5
rating by Vicki
"Wonderful service! Gave me info for a lesser rate that other agents ignore. Very good!"
We responded:
"We love when we can save people money! Thank you for the review Vicki. - Alex"
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Elizabeth Seelye

May 21, 2024

5  out of  5
rating by Elizabeth Seelye
"Samantha Bennett is an amazing agent to work with. I have ran into her at events and I signed up due to her and her ambition with letting everyone know everything you need too about State Farm. She lives and breaths State Farm so gives me the ambition to do the same, I don’t go to personal functions talking about work unless I’m 100 percent invested."
We responded:
"Wow, I love this. Thank you Elizabeth! Samantha is fantastic and i'm so happy this has been your experience with her. Thank you for trusting us to handle your insurance needs. - Alex"
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Melanie Rodriguez

May 21, 2024

5  out of  5
rating by Melanie Rodriguez
"Very knowledgeable, good communication, and patient! Would 100% recommend!!"
We responded:
"Thank you Melanie, we are so appreciative of that! -Alex"
Profile photo of Samantha Jones

Samantha Jones

May 21, 2024

5  out of  5
rating by Samantha Jones
"I switched my insurance after having progressive for years. The rates are better, you get to talk to actual people, and everyone is so eager to help when needed!"
We responded:
"That's what I love to hear. Thank you for leaving this review Samantha! - Alex"
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Samantha Pearce

May 21, 2024

5  out of  5
rating by Samantha Pearce
"Kristy is always so helpful!! Definitely recommend"
We responded:
"Kristy is awesome! I'm glad your experience with her has been so good. - Alex"
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Jordan Truxton

May 21, 2024

5  out of  5
rating by Jordan Truxton
"I’ve had Corey as my agent for a few years now and have been in a couple accidents since having him as my agent and both times I was taken care of very well."
We responded:
"Although it's too bad you've had to go through a couple accidents, I am so happy to hear how much Corey has helped with both! Thank you Jordan! - Alex"
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Johnathon Boyd

May 21, 2024

5  out of  5
rating by Johnathon Boyd
"I've been working with Katie, Luke and Corey for some time now and I plan on staying here a long time. They make it very easy with making sure you have all the necessary coverages while getting a great price on it. They're very quick and upfront with their process, pricing, and what exactly you're covered for."
We responded:
"We appreciate you Johnathon. Thank you for continuing to put your trust in my agency. - Alex"
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Joseph Brenner

May 16, 2024

1  out of  5
rating by Joseph Brenner
"Awful! They add random polices to your account, they put insurance on the wrong vehicles at your house, fail to send insutance polices to your auto loan holder, and then their prices jump all over the place. They fail to tell you, you need to install some kind of tracker for cheap insurance. I have receipts if anyone wants to see them."
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Bernard Bromley

May 14, 2024

1  out of  5
rating by Bernard Bromley
"Sure they'll set you up with insurance, will be what you need....nope, will they care about that, also no. Never using them again, if I could rate a -5 I would"
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Kandice

April 10, 2024

5  out of  5
rating by Kandice
"I appreciate the wonderful accomplishment. That I wanted to get done. I'm very satisfied. Customer service hospitality. Everything was phenomenal...John helped me save couple hundred and he was very helpful beside understanding.."
We responded:
"Thank you so much Kandice, we really appreciate that! I will share with John. Thank you for trusting my agency with your insurance needs. - Alex"
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Gavin S

December 16, 2023

5  out of  5
rating by Gavin S
"John helped me save a few hundred bucks a year on my bundle. He was patient with me and attentive to my needs. I like to get the best deal and John helped me do that this time!"
We responded:
"Thank you Gavin. That's wonderful to hear. I'm so happy you've had such a postive experience with John and my agency. - Alex"
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marc braden

November 14, 2023

1  out of  5
rating by marc braden
"I switched to durand location after 4 month of phone calls and email unanswered. And my insurance on a vehicle I drive less then 3k miles a year just jumped again from 172 to 232 a month and no one can tell me why. No accidents or claims in the 12 years I been with state farm. I miss Roger Beebe he actually was a good agent why he have to retire and leave us with this agent that don't answer phone and constant increasing rates."
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Dylans Garage

August 14, 2023

5  out of  5
rating by Dylans Garage
"Shout out to my insurance agent Kyle, A+ service, Very professional in helping me with my auto insurance."
We responded:
"We're so glad to hear that. We appreciate you trusting our agency to handle your insurance needs. Thanks!- Alex"
Profile photo of rachael DeBruine

rachael DeBruine

August 9, 2023

5  out of  5
rating by rachael DeBruine
"I just want to shout out to Kyle Panter! Thank you so much for all the help getting me insurance. It was a pain in the neck,and you stuck with me in getting me an even better rate than what I was paying. Thank you so again,I will definitely recommend you!"
We responded:
"Thank you Rachael! We are so appreciative of the recommendation. We're thankful to have awesome customers like you. -Alex"
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Ronald Harjers

July 31, 2023

5  out of  5
rating by Ronald Harjers
"Very professional and polite and will take care of uour needs."
We responded:
"Thank you Ronald. I appreciate your feedback on my team. - Alex"
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Melissa Miller

July 28, 2023

5  out of  5
rating by Melissa Miller
"Morgan has been a great help with all of my insurance needs. I highly recommend working with her."
We responded:
"Thanks for taking the time to leave this review Melissa. We appreciate you! -Alex"
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Emalie Grantham

July 28, 2023

5  out of  5
rating by Emalie Grantham
"Kyle was super helpful and very patient setting me up with insurance!!"
We responded:
"That's great to hear Emalie. Thank you for taking the time to leave this feedback. We appreciate you! -Alex"
Profile photo of Niccolò Seilo

Niccolò Seilo

July 20, 2023

5  out of  5
rating by Niccolò Seilo
"Great environment and wonderful team members. You should definitely go here for your all your insurance needs!"
We responded:
"This is exactly what I like to hear about my business Niccolo. I am thankful you have trusted our agency with your insurance needs. Thank you! -Alex"